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Bouncer

New printer woes

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Bought a new printer (Epson) as my Kodak one had died. Put it together and switched on, then connected to Epson website, and downloaded the operating system onto my Mac. All worked smoothly, and install wizard rattled through it all, until it got to adding the printer to the printer list. Clicked on ADD, but the new printer did not come up on the list of printers. Hit back button, and installation showed completed and closed itself. Had two more goes, but no good. I was linking computer and printer via wi-fi, but the printer is upstairs and the router is downstairs, so may bring printer down, and give it another try, with printer, computer and router all close together. 

If that fails, I shall need a youngster to sort it for me!

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Where the printer, Mac and router are physically located in the house shouldn't matter. I would get on to Epson tech support.

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I second the recommendation that you get in touch with Epson. I bought a R3000 A3 printer late last year. At the time  I was using Windows 7. I upgraded to Windows 10 this year and the printer ceased to work. Re-installing had no effect. They diagnosed the software needed upgrading and did so on line.  It took about 15 mins and it is now working perfectly. The update is free and I could not have found the staff at Microsoft more helpful. Give them a call the line is either free or an 0845 number. Google Epson .co.uk and look for Customer Service.

 

I know the Windows has no relationship with Apple but it will almost certainly be a software problem.

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Having several printers shouldn't be a problem. I generally have at least three printers from different manufacturers on the go at any one time and have never had to uninstall one to use another. I suspect this is a driver issue that Epson should be able to easily resolve.

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Well, I had everything within 5 feet of the router, and had another go. Still stalled at the add printer part. Decided to try using the wi-fi set up on the printer itself (it has its own screen). After a few failed attempts, and getting more frustrated, I finally noticed that the top right of the screen had AB12 and ab12, with AB12 highlighted. Naturally, my router password is lower case, so, having navigated my way to the top right, I highlighted ab12, re-entered my password, and everything started to work - yippee. Still don't know why the download failed every time, but now happy bunny. Downside is that the instruction manual for the new camera is 250+ pages - so will have to by another ream of paper!

Thanks for all the advice folks.

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Don't you just love it when the problem is something simple. However, a 250 page manual for a camera!! What does it do cook breakfast and then take a photo? And where are my Tara piccys? :(  Seriously, have you thought of just making a pdf of the relevant pages and keeping them on a tablet for reference?

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At least if you have a manual for a camera you are one up on the suppliers for my new phone. There was a quick start sheet which told you to fully charge the battery for 10 hours then how to switch it on - simples! that was all they provided you with. I went on line for the instructions and there in the correct menue - it told you - precisely the same information!!! Absolutely nothing at all apart what common sense would el you. So much for customer service.

 

I freely admit that I am very much a luddite when it comes to things like 'phones, tablets etc. I don't want all the crap that comes with them. All I need one for is to speak to someone of send a text. I am afraid the manufacturers are now telling the customer what they want and cannot do without, not the other way around. If I want to know the weather I can look at my computer or even look out of the window. I don't need maps, I have a printed one in the car with far more information than an IPhone can provide or if push comes to shove I can use the satnav. (reluctantly)

 

But going back to the original problem the printer, I never have trusted wireless connections, even my laptop struggles at times and the router is only 6 feet away

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BR, I'm not a luddite, but phones and tablets come with way too much stuff and too few instructions. There is a series of fairly decent video instructions for my phone, I just don't have time to watch them.

 

Our VoIP phones at work have a wiki, which I find worse that useless because it is on a different page than the dashboard and you can't .pdf the entire thing. The only reason I'm not looking for another vendor is the tech support is awesome.

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