Role Compentencies

You will be assessed on the role competencies listed below during your assessment day and beyond through your probationary period.

Effective Communication
Learn to communicate all needs, instructions and decisions clearly, as well as adapt the style of communication to meet the needs of your particular audience.

Community and customer focus
See things from the customer's point of view and encourage others to do the same. Build a good understanding and relationship with the community that you're serving.

Personal responsibility
Take personal responsibility for your own actions and for sorting out issues or problems that arise.

Resilience
Learn how to remain calm and confident, and respond logically and decisively in difficult situations.

Respect for diversity
Understand other people's views and take them into account. Treat people with dignity and respect at all times no matter what their background, status, circumstances or appearance.

Problem solving
Gather information from a range of sources to understand situations, while making sure it's both reliable and accurate. Identify risks and consider alternative courses of action to make good decisions.

Teamworking
Work effectively as a team member and help build relationships within.